The Vaksdal municipality (Norway) aims to deliver safe support to patients in need of immediate health and social care. For staff members to access individuals’ homes, however, they must use standard keys stored elsewhere at an office location.
The municipality, therefore, decided to implement the instalment of electronic door locks (e-locks) and execute a widespread training programme on how to use such e-locks correctly. With e-locks, care workers could enter homes efficiently and ensure that patients receive the necessary help.
Using the three leading Digital & Innovation Skills Helix concepts—otherwise known as “DISH”—the municipality was able to successfully carry out the initiative despite the COVID-19 pandemic. The flexibility and practicality of the concepts allowed the municipality to identify relevant stakeholders for targeted messaging; re-design training for costs savings and creative ideas; and monitor actual understanding of e-lock use for additional follow-up support when needed.
Through DISH, the Vaksdal municipality is improving the quality of care for local residents whilst minimising costs for training development.